Our Commitment to Your Satisfaction
At SA Packages, we’re dedicated to delivering high-quality, custom-made packaging solutions. Since every order is produced specifically for each customer, our Returns & Refund Policy is designed to be transparent, fair, and easy to understand.
All Sales Are Final
Because our products are custom and made-to-order, all sales are final. We do not offer refunds or credits—except in cases where we confirm an error on our end.
If SA Packages verifies that a mistake occurred, we will reprint your order at no additional cost.
Order Cancellations
Orders may be canceled during certain production stages. However, cancellation fees may apply depending on how far the order has progressed.
Cancellation Stages
Stage 1 (Before Design Rework):
You may cancel before your order enters design rework. A fee of $15 + 5% of the total order amount will apply to cover payment processing, bank charges, and initial design handling.
Stage 2 (In Design Rework):
If canceled during design rework, a minimum of 20% of the total order amount will be deducted to cover design department costs.
Stage 3 (Sent to Press):
Cancellation is not guaranteed at this stage, but we will attempt to stop production. If cancellation is successful, a minimum of 50% of the total order amount will be deducted to cover production expenses.
Stage 4 (Shipped):
Once an order has been collected by the shipping carrier and shipped, it cannot be canceled.
Important: No refunds are issued for any design service orders once successfully placed.
Damaged, Defective, or Missing Items
Reprint Claims
If your order arrives damaged, defective, or missing items, you must notify SA Packages within 3 business days of delivery. Claims submitted after this time frame will not be accepted.
To receive a replacement:
You must return at least 99% of the received product
Return must be made within 10 days of the delivery date
Return shipping is the customer’s responsibility
No return will be accepted without prior written authorization from SA Packages
Damaged Packages
Customers must inspect packages for visible damage or missing items before accepting delivery.
If damage or missing items are discovered:
Notify SA Packages and the delivery courier immediately
Claims must be filed within 3 business days of delivery
Non-Refundable Charges
All fees related to rush printing, expedited production, or express shipping are non-refundable, even if a return or claim is initiated. No exceptions.
Printing Standards & Final Approval
Customers are responsible for approving the final artwork proof and job specification sheet before printing. SA Packages is not liable for issues caused by:
Spelling, grammar, or punctuation errors
Incorrect graphics orientation, placement, or font usage
Wrong die cuts, slits, or incorrect/missing folds
Incorrect finished product size
We guarantee color reproduction will be within 90% of the final approved proof.
If you require closer matching, you must request a hardcopy proof for an additional charge. SA Packages is not liable for color matching or ink density differences on screen proofs.
Contact Us
If you have questions or want to start a claim, contact our customer support team:
Email: sales@sapackages.com